Frequently Asked Questions (FAQs) of Chinese Stamp Organization
Welcome to the CSO (Chinese Stamp Organization)’s general questions and answers section. Each year we update the answers to reflect the latest changes in some items. Chinesestamp.org offers these FAQs to help clarify frequent areas of confusion. We hope you find them helpful and informative.
Q: How to Order Chinese Postage Stamps?
Order Online: Simply click on the shopping basket icon and follow the instructions
Order by Email: Info@chinesestamp.org
Q: How about your payment methods?
VISA Card
Master Card
Papal
West Union Money Transfer
AliPay
WeChat
Direct deposit or telegraphic transfer into our bank account
Q: Which currency do you accept?
Pound Sterling (GBP)
Euros (EUR)
U.S. Dollars (USD)
Swiss Francs (CHF)
Chinese Yuan (CNY)
Q: Can you deliver to my home address or other address I appointed?
Yes! Door to Door or the place you’re appointed. (Subject to the laws and terms of different countries, we can only send the package to the place which EMS, TNT, DHL, FedEx can reach.)
Q: Which shipping method do you offer?
According to the requirement, the following shipping methods are available:
EMS
TNT
DHL
FedEx
UPS
The actual cost should be paid according to the actual shipping method. And our logistic people will offer you the tracking number to track the shipment.
Q: Can I cancel or change the purchase order? And how?
Yes! Usually you can send us an E-mail to cancel or change the purchase order in 1 business days.
If you did not send out the payment, or CSO (Chinese Stamp Organization) did not send out the package, you can contact us for cancel or change your order.
Q: Hong long will my order be confirmed?
Once receiving your order, we will reply you within 24 hours. If we received your payment, our sale system will send you one confirming email automatically. If you didn’t got the confirmation email in 24 hours, please contact our service department or account department.
Q: Your package mail is from China or USA?
We are China dealer and located in Xian, China, so all our package are sent out from China.
Q: How to Identify Chinese Stamps
Published Chinese stamp catalogue will give you great help on this. CSO do NOT produce any postage stamps or postage items, all postage stamps or postage items are published by China National Philatelic Corporation.
Q: May we know more about the Definition of Philatelic Products ?
Yes. See the following definition in English and Chinese. (Click the picture to see the details)
Definition of Philatelic products – China Postage Stamps
Kind attention:
1) Shipping cost should be borne by buyer. If you pick the China Postage Stamps in Xi’an, China, the freight charge is 0.00.
2) If you have any other questions or special requests, please do not hesitate to contact us here.