Support & Terminology · 服务与学术定义

Frequently Asked Questions & Philatelic Terms

常见问题解答与中国集邮品分类术语标准

Welcome to ChineseStamp.org (CSO) FAQs section. Complete guide to ordering, payments, logistics, and standard philatelic terminology definitions.

General Questions & Ordering Policies / 常见问题与订购须知

Q: How to Order Chinese Postage Stamps? / 如何订购中国邮票？

English: Order Online: Simply add items to your shopping cart and follow the checkout instructions. Alternatively, you can place an order by reaching out directly via Contact Us.

中文： 在线订购：只需将邮品加入购物车并按照结账指引操作。您也可以直接通过 Contact Us 页面联系我们进行人工下单。

Q: Which Currencies Do You Accept? / 支持结算的货币种类有哪些？

English: We support transactions in multiple major currencies, including: U.S. Dollars (USD), Euros (EUR), Pound Sterling (GBP), Swiss Francs (CHF), and Chinese Yuan (CNY).

中文： 我们支持全球多种主流货币结算，包括：美元 (USD)、欧元 (EUR)、英镑 (GBP)、瑞士法郎 (CHF) 以及 人民币 (CNY)。

Q: What Payment Methods Are Supported? / 支持哪些支付方式？

English: We accept VISA Card, MasterCard, PayPal, Western Union Money Transfer, Alipay, WeChat Pay, and Direct Deposit or Telegraphic Transfer (T/T) into our corporate bank account.

中文： 我们支持 VISA 信用卡、MasterCard 信用卡、PayPal、西联汇款（Western Union）、支付宝（Alipay）、微信支付（WeChat Pay）以及银行电汇/直存服务。

Q: Is the Package Shipped from China or Overseas? / 包裹是从中国还是海外发货？

English: We are a professional stamp dealer headquartered in Xi’an, China. All packages and philatelic orders are dispatched directly from our headquarters in Xi’an, China.

中文： 我们是总部位于中国西安的专业集邮商。所有邮品与包裹均统一从中国西安总部寄出。

Q: Which Shipping Methods Do You Offer? / 提供哪些配送方式与运输条款？

Domestic (Mainland China): Primarily dispatched via China Post EMS and SF Express (顺丰速运).
International: Shipped via major global couriers including EMS, TNT, DHL, FedEx, and UPS with full tracking.
Self-Pickup: If you choose to pick up stamps in person at our location in Xi’an, China, the shipping charge is 0.00.

中文：
• 大陆境内： 主要采用 中国邮政 EMS 与 顺丰速运（SF Express）。
• 国际配送： 主要采用 EMS、TNT、DHL、FedEx 及 UPS，提供全程追踪服务。
• 现场自提： 若您选择在中国西安总部亲自提取邮品，免收任何运费（Freight Free: 0.00）。

Operational Notice / 运输调整特别声明：
Affected by domestic and international policy changes, customs regulations, and global situations, this site reserves the right to select or adjust to the most appropriate courier method without prior notice.
受国内、国际政策及相关因素影响，本站保留选择或调整恰当运输方式的权利，且不另行提前通知。

Q: Order Confirmation & Cancellation Policy / 订单确认时间与取消/修改规则？

Confirmation: Upon receiving your order, we will reply within 24 hours. An automated confirmation email will be sent once payment is received. If you do not receive it, please reach out through Contact Us.
Cancellation/Changes: You may request to cancel or change your purchase order within 1 business day, provided the payment has not been processed or the shipment has not been dispatched.

中文：
• 订单确认： 收到订单后我们会在24小时内回复。收到款项后系统会自动发送确认邮件。若未收到，请随时通过 Contact Us 与我们联系。
• 取消与修改： 在未付款或包裹未寄出的前提下，您可以在 1 个工作日内通过 Contact Us 申请取消或修改订单。

Q: How to Identify Chinese Stamps & Stamp Authenticity? / 如何鉴别中国邮票及邮品来源？

English: Published official Chinese stamp catalogues provide reliable authentication standards. Please note: ChineseStamp.org (CSO) does NOT produce any postage stamps. All postage stamps and official postal items listed are officially issued by the China National Philatelic Corporation (中国集邮有限公司 / 原中国集邮总公司) and China Post.

中文： 查阅官方出版的《中国邮票目录》是最佳鉴定途径。需要特别说明的是：本站不生产任何邮票，所有收录与供货的邮品均源自 中国集邮有限公司（原中国集邮总公司） 及中国邮政官方正式发行，确保源头正品。

Definition of Philatelic Products / 邮品名称与定义对照表

Standard bilingual classification and precise definitions of Chinese postal issues.

English Term English Definition 中文名称 中文简介
Set of Stamps A complete set of mint stamps of a definitive or a commemorative issue. 套票 一套通用或为纪念特定事项而发行的未盖销邮票。
Block of Four Stamps Four stamps of the same stamp design of an issue joined by perforations, producing two parallel rows of stamps in any direction. 四方连 用打孔方法连成四枚相同设计的邮票，由横直各两枚邮票所组成。
Sheetlet A small sheet of stamps comprising one or multiple set of stamps of a commemorative issue. 小版张 一张附有一套或多套相同发行之纪念邮票的小型邮品。
Souvenir Sheet A mint miniature sheet comprising one or more perforated stamps, printed with a background design matching with the stamp issue theme. 小型张 一张嵌有一枚或以上齿孔邮票的小型邮品，其背景图案配合整套邮票的主题。
Information Brochure with Set of Stamps A printed sheet with reproduction of First Day Cover, technical data and a text following the same theme, to which a set of stamps is affixed and cancelled with the issue postmark. 连套票资讯单张 一张印上首日封图案、技术资料和一篇相关主题的文章，并贴上及盖销一套该发行的邮票。
Information Brochure with Souvenir Sheet A printed sheet with reproduction of First Day Cover, technical data and a text following the same theme, to which a souvenir sheet is affixed and cancelled with the issue postmark. 连小型张资讯单张 一张印上首日封图案、技术资料和一篇相关主题的文章，并贴上及盖销一枚该发行的小型张。
First Day Cover with Set of Stamps An illustrated envelope matching with the stamps design, to which a set of stamps is affixed and cancelled with the issue postmark. 连套票首日封 一个配合邮票设计的信封，并贴上及盖销一套该发行的邮票。
First Day Cover with Souvenir Sheet An illustrated envelope matching with the stamps design, to which a souvenir sheet is affixed and cancelled with the issue postmark. 连小型张首日封 一个配合邮票设计的信封，并贴上及盖销一枚该发行的小型张。
Maximum Cards A set of illustrated postcards matching with the stamps design, each affixed with the stamp of the relevant subject and cancelled with the issue postmark on the picture side. 极限明信片 一套配合邮票设计的明信片，每张明信片有图案的一面贴上并盖销相关主题的邮票。
Annual Album An album presented in an elegant hard cover, containing the complete set of stamps and souvenir sheets released in a year, and printed with technical data of each stamp issue. 年册 一本采用精装硬皮封面设计的邮册，内载该年全年邮票及小型张，并印上每套邮票的技术资料。
Annual Album of Souvenir Sheets An album contains a full set of souvenir sheets released in a year and is printed with technical data of each stamp issue. 小型张年册 一本内载该年全年小型张的邮册，并印上每套邮票的技术资料。
Annual Album of Stamps An album contains a full set of stamps released in a year and is printed with technical data of each stamp issue. 邮票年册 一本内载该年全年邮票的邮册，并印上每套邮票的技术资料。
Booklet A miniature illustrated cover comprising one or multiple set of stamps or souvenir sheets, and brief information on the stamp theme. 小本票 一册附有一套或多套邮票或小型张的小型邮册，并附有该邮票主题的简介。
Presentation Pack A special cover including a combination of products of the issue and printed with information and illustrations matching the stamp issue. 邮折 一个内附不同种类邮品的特别封套，并印上配合相关邮票主题的图案和资料。
Thematic Pack A prestigious cover comprising at least two sets of stamps with the same theme, illustrated with special design matching the specific theme and printed with technical data of the enclosed issues. 专题邮折 一个内附两套或以上专题邮票的精美封套，设计取材自该专题邮票的主题，并印上相关邮票的资料。
Philatelic Book A valuable and thematic book profusely illustrated and informative, which includes set of stamps and souvenir sheets matching the specific theme. 集邮书籍 一本具有丰富插图及资料性的珍贵书籍，内附配合该特定主题的邮票及小型张。

SYSTEM ANNOUNCEMENT · 系统公告

Notice of Platform Migration & Temporary Service Pause

关于网站系统迁移、数据整合及暂停在线销售的公告

English: ChineseStamp.org is currently undergoing a site migration, catalogue database optimization, and infrastructure upgrade. During this period, online sales and store services are temporarily suspended. The exact date for resume of online sales will be announced separately once data integration is completed.

中文： 本站目前正在进行整体系统迁移、邮品目录数据库重构与相关数据的深度整合。在此期间，本站在线销售及下单业务暂停开放。重新开通交易的具体日期将另行公告通知，感谢广大藏友的理解与支持。